SMS Policy

Learn about our responsible SMS practices, opt-in/opt-out procedures, and compliance with TCPA, CASL, and other regulations. QUEST MACHINING & FABRICATION LLC is dedicated to privacy, transparency, and regulatory compliance in all communications.

View SMS Policy Contact Compliance
Consent Privacy Compliance Transparency Trust
SMS Policy – QUEST MACHINING & FABRICATION LLC

At QUEST MACHINING & FABRICATION LLC (“Company,” “we,” “our,” or “us”), we are committed to responsible SMS communications and full compliance with all applicable messaging laws and regulations, including the Telephone Consumer Protection Act (TCPA), Canada’s Anti-Spam Legislation (CASL), and related privacy requirements.

This SMS Policy explains how we obtain consent, how messages are used, and how recipients may opt out at any time.

  1. Consent

    We send SMS messages only after receiving explicit consent from the recipient.

    Customers may opt in through:
    • Website forms
    • Service agreements
    • Project onboarding documents
    • Direct authorization through customer support
    Consent records are securely maintained for regulatory and audit purposes.
  2. Opt-Out

    Recipients may opt out of SMS communications at any time by replying:

    • STOP
    Opt-out requests are processed immediately and confirmed via automated SMS.
    You may also contact us at:
    📧 compliance@questreachgroup.com
  3. Message Frequency & Data Handling
    Message Frequency

    With your opt-in consent, we send recurring SMS messages, which may include:

    • Marketing and promotional messages about our machining and fabrication services and our equipment financing and business funding options
    • Service notifications
    • Quotes, project, and scheduling updates
    Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance.
    Data Handling
    Your phone number and personal data are handled in accordance with our Privacy Policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
  4. Regulatory Compliance
    • TCPA (United States)
      We obtain prior express written consent before sending marketing SMS and honor all opt-out requests immediately.
    • CASL (Canada)
      Where applicable, we obtain express consent before sending commercial electronic messages to Canadian recipients.
  5. Contact Us
    For questions regarding this SMS Policy, please contact:
    📧 compliance@questreachgroup.com